btjii's Privacy Policy
Your personal information is our highest priority. This policy fully explains how btjii collects, uses, and keeps your information secure.
1 Introduction and Scope
btjii ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. We are committed to protecting the privacy of the personal information we collect from you when you use our website and related services.
This privacy policy ("policy") explains what information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. By using btjii's website or services, you are considered to have accepted the terms of this policy.
This policy should be read together with our Terms and Conditions. If you disagree with any part of this policy, please refrain from using our platform.
2 What Information We Collect
Personally Identifiable Information
We collect the following information during account registration:
- Full name
- Date of birth (for age verification — for users aged 21+ only)
- Email address
- Username and password
- Nationality and country of residence
Financial Information
The following information is required to process deposits and withdrawals:
- Preferred payment method (bKash, Nagad, Rocket, bank transfer)
- Transaction history and amounts
- Partial bank account details (where applicable)
- Mobile banking number (bKash / Nagad / Rocket)
Usage Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and operating system
- Gaming activity and betting history
- Login time and session duration
- Preferred game categories and providers
Identity Verification Information (KYC)
For regulatory compliance and fraud prevention:
- National ID card (NID) or passport copy
- Proof of address
- Selfie or photo ID verification (if required)
- Documents verifying ownership of payment method
3 How We Use Your Information
btjii uses your information only for specific, legitimate purposes. We never sell your information to third parties without your consent.
Service Operations
Your information is used to create and manage accounts, process deposits and withdrawals, provide gaming services, and maintain transaction records.
Customer Support
Your information is used to provide effective support via 24/7 Bengali live chat and email, resolve complaints, and fix account issues.
Security and Fraud Prevention
Your information is analyzed to detect and prevent unauthorized access, money laundering, and other fraudulent activities.
Service Improvement
Your information is used to analyze the user experience and continuously improve platform performance, gaming options, and payment methods.
Responsible Gaming
Your gaming patterns are monitored to identify risky behavior and provide responsible gaming support.
Relevant Communications
With your permission, bonus offers, promotions, and important service updates are sent to you by email. You can opt out at any time.
4 Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They remember your login status, save your preferences, and help improve the site's performance.
Essential Cookies
These cookies are essential for the platform's core functionality — such as session management, security tokens, and keeping you logged in. They cannot be disabled and do not require your consent.
Analytical Cookies
These cookies help us understand how users interact with the site. The data collected is anonymous and used only to improve our services. You can disable them.
5 Sharing Information with Third Parties
Payment Processors
Necessary financial information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, and bank transfer transactions. This information is used only to verify and complete transactions.
Technology Service Providers
Gaming software and technology service providers (such as Pragmatic Play, JILI, Spribe, etc.) are given access to limited information to operate the platform. They operate under strict confidentiality agreements.
Legal Obligations
It is our legal responsibility to provide relevant information in response to legal demands from Bangladeshi law and regulatory authorities, to comply with court orders, or in financial crime investigations.
Emergency Security Situations
Relevant information may be provided to the appropriate authorities to assist in the investigation of serious fraudulent activity, money laundering, or any other serious crime.
6 Data Security Measures
btjii takes industry-standard technical and organizational measures to keep your information secure.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Access Controls
Only authorized personnel are granted access to the information they need.
Regular Audits
Security measures are regularly reviewed and updated.
7 Data Retention Period
btjii retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- Active Account Data: Full data is retained for as long as the account remains active.
- Financial Transaction Records: A minimum of five (5) years — for legal and audit purposes.
- KYC Documents: At least five (5) years after account closure.
- Gaming Logs and Activity History: A minimum of three (3) years.
- Customer Service Communications: A minimum of two (2) years.
- Marketing Preferences: Until you unsubscribe.
After the set retention period, data is securely deleted or anonymized.
8 Your Rights and Choices
You have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You can find out at any time what information we hold about you and how we are using it. Information will be provided within a reasonable time after your request.
Right to Rectification
If information stored in your account is incorrect or incomplete, you can request a correction. Identity verification may be required to correct certain information.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information must be retained for a set period due to legal or contractual obligations.
Right to Opt Out of Marketing
You can unsubscribe from promotional emails at any time. Each marketing email will include an unsubscribe option.
9 Protection of Minors
Age Restriction — For Users Aged 21+ Only
btjii's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. All users are required to verify their age at the time of registration.
If we become aware that a minor has registered on our platform, the account will be closed immediately and all associated information will be deleted. If you believe a minor is using our platform, please notify our support team.
10 Changes to This Policy
btjii may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- By displaying a notice on the website
- By sending a message to your registered email address
- By noting the "Last Updated" date at the top of each revised version
If you continue to use the platform after a policy change, you will be considered to have accepted the revised policy. We therefore recommend reviewing this policy regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will process your request as quickly as possible.
[email protected]
24/7 Bengali live chat support available
Typically as soon as possible on business days